We recommend that you machine wash your all-over-print t-shirt in cold water with similar colors and tumble dry on low heat. Do not use bleach or iron the design.

Yes

We recommend that you refer to our size chart, which provides measurements for each size. Please measure yourself carefully and choose the size that corresponds to your measurements.
Here is the link size chart: https://pawfami.com/blocks/size-guide/

Our all-over-print T-shirts are manufactured in Hong Kong/ China.

We would love to manufacture our products domestically in the USA. We have looked at every opportunity to do it, however, it’s just not feasible as the production costs would not allow us to offer a competitive price point to consumers.

We hand-select each factory we work with and work hard with them to ensure that every product is to the highest standard and is legally and socially carried out to our exacting standards.

We work hard with our partners in China to ensure that each and every cover meets industry standards for quality, safety, fair labor, ethical business practices, and environmental responsibility.

If you are purchasing our all-over-print t-shirts, the cost of shipping will depend on the shipping method you choose.

We offer two options:

Standard shipping for $6.99 for the first item and an additional $2 for each subsequent item, which will be shipped from Asia and take 8-12 business days to arrive.

Fast shipping for $19.99, which will be shipped from the US and take 3-5 business days to arrive.

Please choose the shipping method that best suits your needs.

Production time

The average production time for our all-over-print t-shirts is 2.5 business days. However, in 90% of cases, the production time is 4 business days. We also offer a production time guarantee of 7 business days, which means that your order will be shipped within 7 days of placing it. Please note that these production times do not include shipping time, which will depend on the shipping method you choose.

Shipping time

We offer two options:

Standard shipping for $6.99, which will be shipped from Asia and take 8-12 business days to arrive, and fast shipping for $19.99, which will be shipped from the US and take 3-5 business days to arrive. Please choose the shipping method that best suits your needs.

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email along with the link to track your order.

Or, you can track the status of your order from your "order history" section on your account page on the website.

You can keep track of your order here: Track Order Page

We recommend that you refer to our size chart, which provides measurements for each size. Please measure yourself carefully and choose the size that corresponds to your measurements.
Here is the link size chart: https://pawfami.com/size-guide/

We apologize for any inconvenience you may be experiencing with your tracking information. Sometimes, it can take a few days for the tracking information to update after your order has been shipped. Additionally, there may be a delay in the tracking information if the package has not yet been scanned by the carrier. If your tracking information is still not working after a few days, please contact us and we will investigate the issue for you.

If you placed your order over 10 days ago and your tracking information is still unavailable, please contact customer support 

Be sure to have your order number and email that was used to make the purchase when contacting our support.

As our all-over-print t-shirts are custom-made, printed and tailored to each individual order, we may not be able to make changes to an order once it has been produced. If you request a change to your order, we will contact our production team to see if your order has already been produced. If it hasn't, we will make the necessary changes for you. However, please note that we may not be able to make changes to your order if it has already entered the production process. We recommend contacting us as soon as possible if you wish to make changes to your order, preferably within 24 hours of placing your order. This will allow us to expedite the production process to ensure you receive your order as quickly as possible.

Contact us here.

After making your purchase, you have 24 hours to cancel or change your order (size, color, quantity, and shipping address). After this timeframe, your order will go into production, and we cannot change it for you.

To cancel or change your order, please go to “Contact Us” and create a ticket, or reach our customer support at support@pawfami.com

When an order is placed, we immediately email you your receipt. This email (the confirmation email) also contains your order details.

If you did not receive your confirmation email, please follow these steps:

Check your spam folder and other email accounts, especially if you checked out with PayPal.
If these don’t work, please click here and contact us.

You can purchase on our website using a debit, or credit card.

Additionally, we support Paypal.

You can choose these payment methods at checkout